Frequently Asked Questions

Everything you need to know about your Hearth Display experience.

What is the typical shipping timeframe for my order?

Standard orders are processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your Hearth Display, you can return it in its original packaging for a full refund, minus shipping costs.

Does the Hearth Display require a subscription?

While core features are available for all users, we offer a Hearth Premium subscription that unlocks advanced family organization tools, cloud syncing, and exclusive software updates.

Is professional installation required?

No, Hearth Display is designed for easy DIY setup. Each unit comes with a comprehensive mounting kit and a step-by-step guide to get your family organized in minutes.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.

Is there a warranty on the hardware?

Yes, every Hearth Display comes with a one-year limited warranty that covers any manufacturing defects or hardware malfunctions under normal household use.